Shipping / Return Policy

Terms and Conditions:

Our Fitment Guarantee:*
When you purchase wheel(s) or a tire-and-wheel package, your order will be double-checked to make sure that the package will fit your vehicle properly. If package doesn't fit when you get it, we will promptly send a replacement or issue you a full refund.

Order Cancellation Policy:*
Order cancellations must be submitted the same day that the order is placed to avoid order cancellation fees. Orders cancelled after the date the order was placed are subject to a fee of 5% of the total to cover credit card processing fees. If the merchandise(s) have been ordered from our suppliers or have been shipped, your order is subject to all freight and handling charges plus a 30% restocking fee.

Damaged Items:*
Upon delivery, please inspect all packages for shortage and/or damage. If you receive a damaged item, make a note of the damage on the shippers receipt, notify the shipping company and file a damage claim form. If necessary, we can assist in this process.  Please notify us promptly so we can send you a replacement. Claims for merchandise shortages and/or damage must be presented within 48 hours of merchandise receipt.

• 1. In the event that you receive wheel(s) from Wheel All Inc that are believed to be defective, You must ship said wheel(s) back to Wheel All Inc for inspection at your expense.  If the wheel(s) are deemed to contain manufacturer defect(s), Wheel All Inc will replace wheel(s) free of charge to you.  Shipping charges for the replacement wheel(s) will be paid by Wheel All Inc if the wheel(s) are deemed to contain manufacturer defects and if Wheel All Inc is notified of believed defects within 48 hours of merchandise receipt.
• 2. In the event that wheel(s) shipped to you are deemed to contain manufacturer defect(s) and you want a refund, Wheel All Inc will issue a credit to you in the form of a company check or refund through the credit card company for the invoice amount after the merchandises for the refund is received by Wheel All Inc in its original condition.  Wheel All Inc must be notified of the believed defective wheel(s) within 48 hours of merchandise receipt.
• 3. In the event that wheel(s) shipped to you are deemed to not contain manufacturer defect(s) and you want a refund, Wheel All Inc will issue a credit minus restocking fee of 30% of the invoice amount and minus all the shipping fee to you in the form of a company check or refund through the credit card company after the merchandises for the refund is received by Wheel All Inc in its original condition.  Refunds are only allowed if none of the wheel(s) have been mounted, and returns are notified within 48 hours of merchandise receipt.

Return Policy:*
Returned merchandise must have a Returned Goods Authorization (RGA) issued by Wheel All, Inc. Return(s) made without RGA numbers will not be honored. Otherwise, a 30% (of the invoice) restocking fee and full freight cost will be charged.

In the event that you wish to refuse freight, a formal request must be submitted via facsimile and approved by Wheel All Inc via facsimile prior to freight refusal. Otherwise, a 30% (of the invoice) restocking fee and full freight cost will be charged.

All returned merchandise must be in original condition. All returns or cancelled orders are subject to all freight and handling charges plus a 30% restocking or cancellation fee. Wheel(s) must be fit checked on the vehicle before mounting tires on them. Mounted wheel(s) are not returnable. Wheel(s) that were shipped with tires mounted on them must have not been installed on the vehicle. All merchandise must be properly packaged for shipping.

* We are not able to give credit on merchandise which has been damaged during return shipping due to improper packaging. It is your responsibility to make sure the wheel(s) are packaged correctly and protected from being damaged.

* All sales are final on mounted, discontinued, blemished, and/or discounted/clearance/special orders.

* Our return policy is not applicable to special orders, such as custom made, custom machined or custom painted wheel(s). Used items may not be returned unless defective.